Product Purchase

What payment methods do you support?

Currently, we support Alipay and transfer to corporate account. For other payment methods, please call customer service phone 400-650-5096.

How do I edit my submitted company information?

Company information will be automatically recorded in your account information after submission. If you need to change it, please call Customer Service 400-650-5096.

what is the longest period time to purchase?

The maximum period 1s 15 months, the minimum period is one month.

How to cancel an unpaid order?

You can cancel your unpaid orders at any time in User Center - My Orders.

How can I get my invoice?

If you need invoice, please call customer service phone 400-650-5096, or send e-mail to qsy@tingyun.com.

Where I can find a coupon?

We will release coupons in our online or offline activities from time to time. For more event information, please follow our official forum and Weibo.

forum：http://bbs.tingyun.com/forum.php

Weibo: http://weibo.com/tingyun0318

How to use coupons?

Enter the coupon code in the purchase page , you can deduct the corresponding amount.

I use coupons when I pay with cash for a order, will I get the coupon back if I return the order?

Our general return policy would be to return the amount you have actually paid in cash. Coupons are rendered void